The Standard agreement types are:
STF: STandard
Full service
STP: STandard Preventive Service
STF: STandard
Full service
1.
Preventive Maintenance (PM)
(a)
Two Major PM visits per year. Scope of work for each visit is as defined in the SPCS
document titled “Preventive Maintenance Checklist-Major PM”.
(b)
Visits are scheduled to be performed
at mutually agreed upon dates, with one week (five working days)
advance notice required.
(c)
All preventive maintenance will
be performed between 8:00
AM and 6:00
PM, Monday through Friday, with nationally recognized
holidays excluded.
(d)
Components found to be defective
or marginally defective during the PM visit, will be replaced
at no additional charge.
2.
Corrective Maintenance (CM)
(a)
Emergency service will be provided
as often as necessary at no additional charge, provided such service
was necessitated by causes attributable to normal wear and tear.
Should
Emergency service be necessitated by causes not attributable to
normal wear and tear, service will still be provided but at additional
cost consistent with Static Power’s then current time and material
rates. Labor charges however, will be discounted.
(b)
Emergency service will be provided
no later then the next business day following notification of
need for same. Emergency service will be accomplished between
the hours of 8:00 AM and 6:00 PM Monday through Friday, with nationally
recognized holidays excluded.
(c)
Components found to be defective
during the CM visit will be replaced at no additional charge.
If Static Power uses parts from a customer owned Recommended Spare
Parts Kit, Static Power will replace these parts at no additional
charge.
The
above stated provisions are the Standard Agreement. Options are
available to:
(a)
Upgrade the CM response coverage
and time.
(b)
Change the type and number of PM
visits.
(c)
Change the hours of PM performance.
(d)
Add Battery Maintenance.
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STP: STandard
Preventive service
1.
Preventive Maintenance (PM)
(a)
Two Major PM visits per year. Scope of work for each visit is a defined in the SPCS
document titled “Preventive Maintenance Checklist-Major PM”.
(b)
Visits are scheduled to be performed
at mutually agreed upon dates, with one week (five working days)
advance notice required.
(c)
Components found to be defective
or marginally defective during the PM visit, will be replaced
but at additional charge to the customer.
2.
Corrective Maintenance (CM)
(a)
Emergency service is available
24 hours a day, 7 days a week and is provided as often as necessitated
but at additional charge consistent with SPCS’s then current time
and materials rates. Contract customers will receive an additional
discount off current labor rates.
(b)
Emergency service will be provided
no later then the next business day following notification of
need for same. Emergency service will be accomplished between
the hours of 8:00 AM and 6:00 PM Monday through Friday, with nationally
recognized holidays excepted.
(c)
Components found to be defective
during the CM visit will be replaced, but at additional charge.
If SPCS uses parts from a customer owned Recommended Spares Part
Kit, SPCS will replace these parts, but at additional charge.
The
above stated provisions are the Standard Agreement. Options are
available to:
(a)
Upgrade the CM response coverage
and time.
(b)
Change the type and number of PM
visits.
(c)
Change the hours of PM performance.
(d)
Add Battery Maintenance.
To
each of the above, one or more of the following options may be
added:
- Corrective Maintenance (CM) response time upgrades:
-
WER: Weekend Response.
-
EHR:
Eight Hour Response.
-
FHR:
Four Hour Response.
- Off Hours scheduling of Preventive Maintenance (PM)
visits:
-
OOP: Off Hours scheduling of One
Major PM visit.
-
TOP: Off Hours scheduling of Two
Major PM visits.
- Premium Hours scheduling of Preventive Maintenance
(PM) visits:
-
OPP: Premium Hours scheduling of
One Major PM visit.
-
TPP: Premium Hours scheduling of
Two Major PM visits.
- PM cycle and PM scope of work:
-
MMD: Discount – For Major/Minor
PM cycle.
-
PMD: Discount – For Reduced PM
cycle.
- Battery Plant Maintenance: Note – Battery Maintenance as described herein is offered
as:
i.
An option to an UPS Service Agreement.
ii.
A stand-alone agreement if not
as an option to an UPS agreement.
-
ABR: Annual Battery plant maintenance – Regular Hours.
-
ABO: Annual Battery plant maintenance – Off Hours.
-
SBR: Semi-Annual Battery plant maintenance – Regular Hours.
-
SBO: Semi-Annual Battery plant maintenance – Off Hours.
-
QBR: Quarterly Battery plant maintenance – Regular Hours.
-
QBO: Quarterly Battery plant maintenance – Off Hours.
-
MBR: Monthly Battery plant maintenance – Regular Hours.
-
MBO: Monthly Battery plant maintenance – Off Hours.
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GENERAL INFORMATION
The
aforementioned three character abbreviations, when joined in a
string serve to form an agreement type identifier, i.e. Agreement
Type. As an example:
Agreement
Identifier: STF-WER-SBR. Indicates the following:
STandard
Full service type agreement, and having; the below options:
-
Weekend CM coverage.
-
Semi-Annual Battery plant maintenance – Regular Hours.
SERVICE AGREEMENT OPTIONS EXPLAINANTION
Option: WER: Weekend CM Coverage
With
this option, the standard “next business day” CM response is upgraded
to the “Next day”. i.e. To include: Saturday, Sunday & Holidays.
The CM will be performed between the hours of 8:00
AM and 6:00 PM.
Option: EHR: Eight Hour CM Response
With
this option, the standard next business day CM response is upgraded
to guarantee on site service within 8 hours following notification
of need for same regardless of the date or time.
Option: FHR: Four Hour CM Response
With
this option, the standard next business day CM response is upgraded
to guarantee on site service within 4 hours following notification
of need for same regardless of the date or time. This
option applies to a catastrophic failure, whereas catastrophic
failure is a continued loss of power, bypass or otherwise, to
customer load equipment.
Options: OOP & TOP: Off Hours Preventive Maintenance
With
this option performance of the Major PM visit/s may be scheduled
for performance during the hours of 5:00 PM to Midnight, Monday through Friday, or 8:00 AM
to 5:00 PM
Saturday. Holidays are excluded.
(a) OOP:
Signifies that 1 Major
PM visit per term may be scheduled for performance
during off hours.
(b) TOP:
Signifies that 2 Major
PM visits per term may be scheduled for performance
during off hours.
Options: OPP & TPP: Premium Hours Preventive Maintenance
With
these options performance of the Major PM visit/s may be scheduled
for performance during the hours of 12:00
Midnight to 6:00 AM, Monday through Friday, or 6:00
PM to 12:00 Midnight
Saturday, or 8:00 AM to 6:00 PM Sunday. Holidays are not excluded.
(a) OPP:
Signifies that 1 Major
PM visit per term may be scheduled for performance
during premium hours.
(b) TPP:
Signifies that 2 Major PM visits per term may be scheduled for
performance during premium hours
Option: MMD: Discount for Major/Minor PM cycle
This
option modifies the standard 2
Major PM visits per annual agreement term to 1
Major PM visit and 1
Minor PM visit. The difference between the two being
that the Major PM is very comprehensive and requires the unit
to be taken off-line, while the Minor PM provides cursory checks
and can be accomplished with the UPS on-line. This option should
only be selected when the UPS is installed in a clean, air-conditioned
environment.
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Option: PMD: Discount for reduced PM visits
This
option modifies the standard 2
Major PM visits per annual agreement term to 1
Major PM only. This option should only be selected
if the UPS is installed in a clean, air-conditioned environment.
Options: BRP: Battery
Replacement Program
Options:
BRP: provide for Battery Replacement upon failure. This program
is issued for batteries that are one (1) or less in age. Eligible
members receive installation free of cost for continued membership
in the Battery Replacement Program. To be eligible interested
company or organization must have batteries that are one (1) year
or less in age. Cost free installation will occur at the end of
the useful service life of the batteries. For cost free installation
company or organization must be in the program for the life of
the battery, five (5) years.
Option: PRA: Pre-Agreement Restoration Authorization
All
Service Agreements require a pre-agreement inspection by Static
Power prior to our entering into such an agreement. There are
however two valid exceptions to this:
1. The
agreement is a consecutive renewal of a previous agreement with
Static Power, and not more than 60 days have elapsed since expiration
of the previous agreement.
2. The
UPS system is new and the installation start-up was performed
by Static Power within the previous 60 days.
The
pre-agreement inspection may optionally be performed during the
first preventive maintenance visit, if the customer agrees in
advance, to authorize whatever additional time and materials funding
is necessary to correct discrepancies noted during the visit.
In such cases, the Agreement Type must contain the option identifier
“PRA”.
BATTERY PLANT MAINTENANCE OPTIONS
The
last letter of the below described battery maintenance option
signifies during what hours the maintenance may be scheduled for
performance.
(a)
Option identifiers ending in the
letter R signify that
the PM may be scheduled for performance during Regular hours only.
(b)
Option identifiers ending in the
letter O signify that
the PM may be scheduled for performance during Off hours only.
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It
should be noted that unless a discrepancy is noted which requires
breakdown of 1 or more links, battery maintenance can be, and
normally is performed, without taking the plant or the UPS off
line.
Option: SBR & SBO: Semi-Annual Battery
Plant Maintenance
Options:
SBR & SBO provide for Semi-Annual Battery Plant Preventive
Maintenance. Semi-Annual Maintenance should be used only for sealed
maintenance free type batteries, operating in an air-conditioned
environment. Under the aforementioned conditions, and for single
string plants, this plan will provide a reasonable degree of total
plant reliability. If the plant consists of more than 1 parallel
string, this plan will provide a high degree of total plant reliability.
Options: QBR & QBO: Quarterly Battery
Plant Maintenance
Options:
QBR & QBO: provide for Quarterly Battery Plant Preventive
Maintenance. Quarterly maintenance may be used for either sealed
maintenance free type batteries or flooded wet type batteries.
This plan, which includes weekly and monthly minor checks to be
accomplished by the customer, meets or exceeds the requirements
of IEEE standard 450, 1980. This plan provides for a high degree
of plant reliability with moderate involvement of the customer.
Options: MBR & MBO: Monthly Plant Maintenance
Options:
MBR & MBO: provide for a Monthly Battery Plant Preventive
Maintenance. Monthly maintenance may be used for either sealed
maintenance free type batteries or flooded wet type batteries.
This plan, which includes only weekly minor checks to be accomplished
by the customer, meets or exceeds the requirements of IEEE Standard
450, 1980. This plan provides for the highest degree of battery
plant reliability, with only minimal involvement of the customer.
